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Ticket Information




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The Ticket Office is located in our main lobby at the Swiftel Center and can be accessed directly through our main lobby doors. Parking is available directly in front of our facility while purchasing tickets.
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Ticket Office Hours & Contact Info

Monday–Friday: 8:30a.m. to 4:30p.m.
Saturday & Sunday: closed
(except for event days)

Open extended hours during events.
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Purchasing Options

Tickets for all Swiftel Center events on sale to the public may be purchased at the following locations:
  • Swiftel Center Ticket Office - located in our main lobby at the Swiftel Center
  • Online at Ticketmaster.com - locate the event and select "See Tickets"
  • Ticketmaster Charge-By-Phone - (800)-745-3000

Ticketmaster and the Swiftel Center Ticket Office are the ONLY authorized sources for Swiftel Center tickets. If you purchase tickets from any other source, we cannot guarantee the validity of the ticket and you risk being denied admission, refunds and/or exchanges if it is found to be fraudulent.
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Protect Your Investment


Each ticket has a one-of-a-kind barcode. Sharing this information can compromise your tickets. Keep your investment safe. #CoverTheCode

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General Information

ACCEPTED METHODS OF PAYMENT

Cash, MasterCard, Visa, American Express, and Discover are all accepted methods of payment at the Swiftel Center Ticket Office.

Personal checks must include name, address, driver’s license number, and telephone. No out of states are accepted at the Ticket Office. Company checks are accepted for group ticket orders.

ADDITIONAL FEES

All tickets are subject to a facility fee. Tickets purchased online at Ticketmaster.com or through charge-by-phone are subject to additional service charges.

CANCELLED OR POSTPONED EVENTS

In the event a performance is cancelled or rescheduled, information is immediately sent to the local media for distribution and placed on the Swiftel Center website. We will also send an email to the database of purchasers for that event, if we have contact information.

If an event is cancelled, refunds will be available at the original point of purchase. If the event is rescheduled, tickets purchased for the original date will be honored at the new date. In most cases, refunds will also be available at the original point of purchase up until the new date has passed.

PLEASE NOTE: In the event of a cancellation, the paid ticket price will be refunded. Fees and charges associated with the ticket purchase may be retained.

The Swiftel Center is not responsible for tickets purchased through unauthorized sources.

CHILDREN'S TICKETS

For most Swiftel Center events, children two (2) years of age and older require a ticket for admittance. Children under the age of two (2) will be allowed entry; however, they are required to sit on the lap of a ticket holder. Family shows most often require a ticket for children age one (1) and older. Please see specific event details for more information on ticket age requirements.

GROUP SALES

The Swiftel Center is the premier entertainment destination for your group outing. Whether you are entertaining family, employees, or clients, the Swiftel Center is happy to put together a great group package for you and your guests. // LEARN MORE >

HOURS OF OPERATION

TICKET OFFICE HOURS
Monday–Friday—8:30 am-4:30 pm
Saturday/Sunday—CLOSED except for event days and on-sales.
Open extended hours during events.
CONTACT US>


ADMINISTRATIVE OFFICE HOURS
Monday–Friday—8:00 am-5:00 pm
Saturday/Sunday—CLOSED
CONTACT US>

MOBILE TICKETS

If you selected mobile tickets through Ticketmaster, load it on your phone prior to arriving at the Swiftel Center to make sure you can access your ticket on your phone.

PRINT-AT-HOME TICKETS

If you selected print-at-home tickets through Ticketmaster, make sure your printed version is good quality. Confirm the barcode is legible. Place your tickets in a safe location until the day of the show. Bring your print-at-home tickets to the event and present them to be scanned.

REFUNDS OR EXCHANGES

There are no refunds or exchanges on tickets.

SAFETY & SECURITY

We want to make sure each and every patron has an enjoyable time at the Swiftel Center. // LEARN MORE >>

SCAMMERS & TICKET FRAUD

You should avoid unintentionally buying tickets from ticket resellers, who resell tickets at many times the face value. Here are a few simple BUYER BEWARE tips:

  • If you are purchasing online, purchase your tickets from Ticketmaster.com ONLY. Our venue official website (www.swiftelcenter.com) redirects to Ticketmaster.com when you click the Buy Tickets link.

  • Tickets may be posted for resale on Ticketmaster.com; these resale tickets are guaranteed because they are verified by Ticketmaster’s system.

  • If you see unusually high-priced tickets or on a website other than Ticketmaster.com, you are probably buying from an unverified second-party ticket reseller. If you buy from a second party vendor, we cannot guarantee the validity of the ticket and you risk being denied admission, refunds and/or exchanges if it is found to be fraudulent.

SECONDARY TICKET MARKET

CONSUMER WARNING:
The Swiftel Center uses bar code scanning for ticket admissions. As a result, patrons should be careful when purchasing tickets and should always purchase tickets in person at the Swiftel Center Ticket Office, charge-by-phone at 800-745-3000 or online at Ticketmaster.com.

All other purchasing “sites” are not supported by the Swiftel Center nor are guaranteed to have valid tickets to the show.

TICKET LIMITS

Please adhere to published ticket limits. Persons who exceed the ticket limit may have any or all of their orders and tickets cancelled without notice by Ticketmaster, the Swiftel Center and/or the event promoter at their discretion. This includes orders purchased due to technical website/system errors and/or orders associated with the same name, email address, billing address, credit card number, other information.


WILL CALL WINDOW

Will Call is located in the main lobby of the Swiftel Center. Will Call opens at 12:00pm on the day of the scheduled event and will generally remain open throughout the event.

If you are picking up Will Call tickets, you must go through main entrance.

To pick up your tickets, you are required to present:
  • Valid state or government issued photo ID such as a driver's license or passport.

  • Credit card used to purchase the tickets.

  • Confirmation number.

Will Call tickets will only be released to the person whose name appears on the Will Call envelope or whose name was provided in the Ticketmaster transaction. No person will be given tickets designated for another person without prior authorization. Name changes will not be accepted via the telephone and information regarding Will Call tickets will not be given out over the phone.




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