COVID-19 INFO
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COVID-19 Information




The Swiftel Center facility is officially open to the public. In preparation, the administrative team has worked closely with the City of Brookings leadership and VenuWorks leadership as well as public health professionals at Brookings Health System to create a comprehensive health safety program based on the most effective health safety practices currently available.

The Swiftel Center actively strives to maintain a facility that provides a diverse, exceptional and positive guest experience including providing a clear and transparent safety program to our guests. It is crucial for all Swiftel Center services to meet and exceed health guidelines, continuing to provide “MIDWEST HOSPITALITY AT ITS BEST” and ensuring guests can come back with confidence.

The Swiftel Center Health Safety Program is a comprehensive program based on the most effective health safety practices currently available.
SAFE & HEALTHY ENVIRONMENT
In response to COVID-19, the Swiftel Center is taking every reasonable precaution to promote a safe and healthy environment. The Swiftel Center is thoughtfully and conscientiously following the recommended guidelines of the Centers for Disease Control and Prevention (CDC). As a City of Brookings owned facility, the Swiftel Center is also thoroughly following the guidelines of the City of Brookings ordinances.

To prepare for re-opening, the staff has conducted thorough cleaning of all facility rooms and spaces, additional deep cleaning in all front-of-house and back-of-house areas, and detailed sanitizing of all equipment as well as touch-points. In addition to standard Swiftel Center cleaning practices, staff are frequently monitoring, cleaning and disinfecting all touch-points to provide a clean and comfortable environment. Touchless hand sanitizing stations are located throughout the facility.

Upon re-opening, guests will be required to follow the posted signage guidelines and are encouraged to follow the recommended social distancing guidelines. The Swiftel Center encourages all guests to be on alert for symptoms and monitor their individual health. Watch for fever, cough, shortness of breath, or other symptoms of COVID-19. Guests experiencing any of these symptoms are encouraged to stay home and seek recommended care.

Ensuring the health, welfare and safety of our guests as well as our clients and employees has always been and continues to be our highest priority. Our focus is to ensure we meet our guests, clients and employees’ needs while doing our part to keep our community safe. We know that the best experiences begin with providing a safe and comfortable environment. We look forward to welcoming you back!

Administrative Office Hours
Monday-Friday: 8:00a.m.–5:00p.m. CST
Saturday & Sunday: CLOSED

Ticket Office Hours
Monday-Friday: 8:30a.m.–4:30p.m. CST
Saturday & Sunday: CLOSED

For the most efficient service, all non-essential business is encouraged to contact the Swiftel Center administrative team to coordinate in advance: telephone 605-692-7539 and email swiftelcenter@swiftelcenter.com.






Fan Survey Results

A few weeks ago, we sent you a survey to help us prepare for our reopening. We wanted to know what you thought about returning to our facility as well as identify areas of concern and desired protocols in response to COVID-19. Here's what you had to say.



Safe Travel

The State of South Dakota does not have any travel restrictions in place for visitors. Our community is ready to welcome you to enjoy our Great Faces and Great Places. Our Brookings Convention & Visitors Bureau has gathered safety information to help you plan your visit to Brookings.



Event Updates

Beatles vs. Stones - A Musical Showdown: March 19 (RESCHEDULED TO SEPTEMBER 21)
The March 19 Beatles vs. Stones – A Musical Showdown event, originally scheduled for March 19, is rescheduled for September 21. All previously purchased tickets will be honored for the new date.



Swiftel Center Ticket Office

The Swiftel Center Ticket Office has resumed operation under normal hours. In-person ticket refunds and purchases may now be administered at the Swiftel Center ticket office. Guests are encouraged to continue to purchase tickets online – at Ticketmaster.com – as often as possible to limit contact..



Ticket Office Hours & Contact Info

Monday–Friday: 8:30a.m. to 4:30p.m.
Saturday & Sunday: closed

(605) 692-7539




For all tickets purchased online through Ticketmaster.com, here are the guidelines directly from Ticketmaster:

  • For future events that are still scheduled, you’re all set. There’s nothing you need to do, and if anything changes, we will contact you with updates.
  • If your event was canceled, there’s also nothing you need to do. It’s Ticketmaster’s standing policy to automatically refund the full cost of the ticket and fees to the original purchaser’s credit card. For any canceled events: Due to the unprecedented volume of cancelations, please note that you should expect to receive your refund in as soon as 30 days.
  • If your event was rescheduled, we are working with the event organizer to identify new dates, and we will contact you as soon as we have confirmation. At that time, if you have any questions or concerns, you’ll be able to reach out to Ticketmaster Fan Support for assistance. If your event’s organizer is offering refunds for a rescheduled event, this option will be visible under the event in your Ticketmaster account.
  • For additional information, you can contact our Fan Support team, but please understand that due to the high volume of inquiries, we are experiencing longer than normal wait times.



Ticketmaster Fan Support

Fan Support Hours
Monday-Friday: 9a.m.—9p.m. CST
Saturday: 9a.m.—8p.m. CST
Sunday: 9a.m.—6p.m. CST

Accessible Tickets
1-800-877-7575

Email Ticketmaster
https://www.ticketmaster.com/h/contact-form.html

Live Chat
Sign into your Ticketmaster account. If you have an order under "Order Details", simply click on the "Live Chat" button to the bottom right of your screen 24/7.

TDD (Telecommunications Device for the Deaf)
Type your request or question using this option. 800-943-4327



Resources

The Swiftel Center is closely monitoring the guidance of the World Health Organization (WHO), the Centers for Disease Control & Prevention (CDC), the U.S. Travel Association, the South Dakota Governor’s Office, and the South Dakota Department of Health.

The Swiftel Center will continue to monitor these resources for the latest developments and encourages our guests, clients and employees to do the same for the most timely and accurate information.

The Swiftel Center is taking every reasonable precaution to promote a safe and healthy environment. Our focus is to ensure we meet our guests, clients and employees’ needs while doing our part to keep our community safe. We encourage everyone to take reasonable precautions.





Strong Together


Keep your chin up. Here are some fun and helpful things for our fans. We will keep this page updated so check back. And check in. Because we are strong together.

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