COVID-19 Information

The Swiftel Center facility is currently open to the public. We know that the best experiences begin with providing a safe and comfortable environment. Our focus is to meet your needs while doing our part to keep our community safe. To prepare for your visit, here's what you need to know.

CURRENT CITY MASK MANDATE

As a City of Brookings owned facility, the Swiftel Center facility is adhering to the current City ordinance which includes a mask mandate. The ordinance requires an individual to wear a face covering in any indoor business and/or indoor public place unless social distancing of six or more feet can be maintained as well as to wear a face covering at any City-sanctioned event unless social distancing of six or more feet can be maintained. Ordinance information can be found on the City of Brookings website.

Before You Arrive

Monitor your health and watch for symptoms
Stay home and seek care if experiencing symptoms

While You're Here

Look for and follow the posted health and safety signage
Maintain recommended social distancing
Use the touchless hand sanitizing stations often
Practice proper hand hygiene
Cover coughs and sneezes
Avoid touching your face
Know that all our event layouts are designed for recommended social distancing

Our Staff Is

Wearing masks
Performing frequent cleaning and disinfecting
Practicing social distancing

Swiftel Center Health Safety Program

We actively strive to maintain a facility that provides a diverse, exceptional and positive guest experience. Which includes providing a clear and transparent safety program.

Our team worked with the City of Brookings and Brookings Health System to create this comprehensive program based on the most effective health safety practices available.

In response to COVID-19, the Swiftel Center is thoughtfully and conscientiously following the recommended guidelines of the CDC as well as the City of Brookings ordinances. In addition to our standard cleaning practices, we are frequently monitoring, cleaning and disinfecting all touch-points. Touchless hand sanitizing stations are located throughout the facility. Guests are required to follow posted signage and encouraged to practice recommended social distancing. Guests should monitor their individual health and should stay home and seek care if experiencing symptoms.

Ensuring your health, welfare and safety has always been and continues to be our highest priority. It is crucial for our services to meet and exceed health guidelines, continuing to provide “MIDWEST HOSPITALITY AT ITS BEST” and ensuring you can come back with confidence.

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The Swiftel Center proudly joins the Brookings Stay Safe Pledge. The pledge is a shared commitment to do our very best to provide the safest experience for everyone by following recommended public health guidelines.

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Swiftel Center Ticket Office

The Swiftel Center Ticket Office has resumed operation under normal hours for in-person ticket transactions. Guests are encouraged to continue to purchase tickets online – at Ticketmaster.com – as often as possible to limit contact.

Ticket Office Hours & Contact Info
Monday–Friday: 8:30a.m. to 4:30p.m.
Saturday & Sunday: closed

(605) 692-7539

swiftelcenter@swiftelcenter.com

For all tickets purchased through Ticketmaster.com, here are the guidelines directly from Ticketmaster:

For future events that are still scheduled, you’re all set. There’s nothing you need to do, and if anything changes, we will contact you with updates.
If your event was canceled, there’s also nothing you need to do. It’s Ticketmaster’s standing policy to automatically refund the full cost of the ticket and fees to the original purchaser’s credit card. For any canceled events: Due to the unprecedented volume of cancelations, please note that you should expect to receive your refund in as soon as 30 days.
If your event was rescheduled, we are working with the event organizer to identify new dates, and we will contact you as soon as we have confirmation. At that time, if you have any questions or concerns, you’ll be able to reach out to Ticketmaster Fan Support for assistance. If your event’s organizer is offering refunds for a rescheduled event, this option will be visible under the event in your Ticketmaster account.
For additional information, you can contact our Fan Support team, but please understand that due to the high volume of inquiries, we are experiencing longer than normal wait times.

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Ticketmaster Fan Support

Fan Support Hours
Monday-Friday: 9a.m.—9p.m. CST
Saturday: 9a.m.—8p.m. CST
Sunday: 9a.m.—6p.m. CST

Accessible Tickets
1-800-877-7575

Email Ticketmaster
https://www.ticketmaster.com/h/contact-form.html

Live Chat
Sign into your Ticketmaster account. If you have an order under "Order Details", simply click on the "Live Chat" button to the bottom right of your screen 24/7.

TDD (Telecommunications Device for the Deaf)
Type your request or question using this option. 800-943-4327

Resources

The Swiftel Center is closely monitoring the guidance of the World Health Organization (WHO), the Centers for Disease Control & Prevention (CDC), the U.S. Travel Association, the South Dakota Governor’s Office, the South Dakota Department of Health, and the City of Brookings. We will continue to monitor these resources for the latest developments and encourage you to do the same for the most timely and accurate information.

World Health Organization (WHO)

Centers for Disease Control & Prevention (CDC) COVID-19

U.S. Travel Association

South Dakota Governor’s Office

South Dakota Department of Health Coronavirus Updates

UnitedWay Helpline Center

Be Ready Brookings

SAFE TRAVEL

Visit Brookings has gathered safety information to help you plan your visit to South Dakota.

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