Brookings, S.D. – As a City of Brookings owned facility, following the direction of the City of Brookings, the Swiftel Center facility remains closed to the public. After re-evaluation of current COVID-19 circumstances and conditions, the City of Brookings extended closures and cancellations of City-operated facilities through May 6.
During this time, the Swiftel Center administrative team will continue to work; however, the offices will be closed to the public. Our guests, clients and employees are encouraged to coordinate with the full-time Swiftel Center management team via telephone and online channels. The Swiftel Center website (www.swiftelcenter.com/covid19
) will have the most up-to-date information regarding all event-related updates and status changes. Our focus is to ensure we meet our guests, clients and employees’ needs while doing our part to keep our guests, clients and employees as well as our communities safe.
As a fan-first facility, we sincerely appreciate your support of Swiftel Center events and your understanding during this time. The health, welfare and safety of our guests as well as our clients and employees are our highest priority. We want to thank you for being such a valued supporter of the event and meeting industry.
The Swiftel Center Ticket Office will remain closed. In-person ticket refunds will be given once the facility re-opens. If you want to purchase a ticket, we encourage fans to purchase online at Ticketmaster.com. For more information, you can contact the Swiftel Center Ticket Office via phone line or email.
SWIFTEL CENTER TICKET OFFICE
Monday-Friday: 8:30a.m.–4:30p.m. CST
Saturday & Sunday: CLOSED
For all tickets purchased online through Ticketmaster.com, here are the guidelines directly from Ticketmaster:
- For future events that are still scheduled, you’re all set. There’s nothing you need to do, and if anything changes, we will contact you with updates.
- If your event was canceled, there’s also nothing you need to do. It’s Ticketmaster’s standing policy to automatically refund the full cost of the ticket and fees to the original purchaser’s credit card. For any canceled events: Due to the unprecedented volume of cancelations, please note that you should expect to receive your refund in as soon as 30 days.
- If your event was rescheduled, we are working with the event organizer to identify new dates, and we will contact you as soon as we have confirmation. At that time, if you have any questions or concerns, you’ll be able to reach out to Ticketmaster Fan Support for assistance. If your event’s organizer is offering refunds for a rescheduled event, this option will be visible under the event in your Ticketmaster account.
- For additional information, you can contact our Fan Support team, but please understand that due to the high volume of inquiries, we are experiencing longer than normal wait times.
TICKETMASTER FAN SUPPORT
Fan Support Hours
Monday-Friday: 9a.m.—9p.m. CST
Saturday: 9a.m.—8p.m. CST
Sunday: 9a.m.—6p.m. CST
Accessible Tickets: 1-800-877-7575
Sign into your Ticketmaster account. If you have an order under "Order Details", simply click on the "Live Chat" button to the bottom right of your screen 24/7.
TDD (Telecommunications Device for the Deaf)
Type your request or question using this option.
In response to the emerging, global public health concern involving coronavirus (COVID-19), the Swiftel Center is closely monitoring the guidance of the World Health Organization (WHO), the Centers for Disease Control & Prevention (CDC), the U.S. Travel Association, the South Dakota Governor’s Office, and the South Dakota Department of Health.
The Swiftel Center will continue to monitor these resources for the latest developments and encourages our guests, clients and employees to do the same for the most timely and accurate information.