Full- and part-time staff staying current to ensure all guests experience MIDWEST HOSPITALITY AT ITS BEST
Brookings, S.D. (11/26/2018) – KultureCity has partnered with the Swiftel Center to make the facility and all hosted events sensory inclusive. More than 100 staff – both full- and part-time – completed industry training to provide maximum inclusiveness for all attendees.
“To know that you soon will be able to see families attend an event – a true community binding experience – with their loved ones who have a sensory challenge and who were not able to previously attend, is truly a heartwarming moment,” said Traci Johnson, Executive Director, KultureCity. “Our communities are what shapes our lives and to know that the Swiftel Center is willing to go the extra mile to ensure that everyone, no matter their ability, is included in their community is amazing.”
This new initiative will promote an accommodating and positive experience for guests with a sensory issue. Swiftel Center staff were trained to recognize guests with sensory needs and how to handle a sensory overload situation. Sensory bags – equipped with noise canceling headphones, fidget tools, verbal cue cards and weighted lap pads – will be available to all Swiftel Center guests who may feel overwhelmed by the environment.
Sensory sensitivities or challenges with sensory regulation are often experienced by individuals with autism, dementia, PTSD and other similar conditions. One of the major barriers for these individuals is sensitivity to over stimulation and noise, which is an enormous part of the environment in a venue like the Swiftel Center. With this certification, the Swiftel Center is now more prepared to assist guests with sensory sensitivities in having the most comfortable and accommodating experience possible when attending an event.
KultureCity is a leading non-profit recognized nationwide for using their resources to revolutionize and effect change in the community for those with sensory needs. In the past year, KultureCity has created several sensory inclusive venues and events including the NFL Pro-Bowl, NFL Super Bowl, 16 NBA arenas, 5 NFL stadiums, 5 NHL arenas and countless zoos, science centers and aquariums across the nation.
The Swiftel Center hosts regular training for full- and part-time staff to stay current with the leading safety and hospitality industry standards. Attendees at the Swiftel Center can expect to experience excellent customer service and a feeling of safety and security while in the facility. The Swiftel Center has built a reputation of providing “Midwest hospitality at its best."