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Employment Opportunities




The Swiftel Center is dedicated to recruiting individuals with the skills, values, energy, and enthusiasm to contribute to the continued growth and success of our venue. Our staff consists of dedicated, service-oriented professionals who are committed to our guests, our organization, our partners and each other. We offer an exciting, fast-paced work environment with a customer-first mentality.

Our team is the best.






Available Full-Time Positions


Director of EVENTS


Utilizing independent judgment, the Director of Events is primarily responsible for overseeing all aspects of post-booking stage service delivery methods. Directs, manages, supervises and coordinates the activities and operations of Event Services functions assuring the highest quality service program to assure rebooking of events. Provides highly responsible staff assistance to the General Manager.

RESPONSIBILITIES
  • Oversee event management activities for all facility events; book, coordinate details including timeline, setup, A/V equipment, food and beverages for each event.
  • Recruit, interview, select, train, motivate and evaluate Event Coordinator; provide or coordinate staff training; work with employees to correct deficiencies; implement discipline and termination procedures.
  • Prepare departmental annual budget; recommend capital improvements; control and monitor departmental expenditures; assist in preparation of estimated revenues for facility budget.
  • Inspect facilities to ensure they are being maintained properly for events.
  • Develop crowd management and event staffing plans and supervise event staff during events.
  • Ensure accuracy in computing of costs for post-event billing of services and equipment rental charges; generate invoices and record payments.
  • Work closely with the general public by monitoring services provided and addressing complaints in a timely manner.
  • Demonstrate continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service.
  • Conduct planning and operational meetings as required to ensure smooth coordination of event activities.
  • Track, record and report labor allocations in all areas of functional responsibility for purposes of forecasting, benchmarking and budgeting.
  • Manage and participate in the development and implementation of goals, objectives, policies, and priorities of all event related programs and activities.
  • Work with other department directors in a variety of tasks.
  • Conduct a variety of industry operational studies; recommend modifications to service delivery methods and operational policies and procedures as appropriate.
  • Interpret and apply all relevant federal, state and local regulations.
  • Serve as Event Manager as needed.
  • Routinely serve as Manager on Duty.

Director of OPERATIONS


In consultation with the General Manager, the Director of Operations manages, supervises, and coordinates the day-to-day operations of the complex including but not limited to maintenance, set-up/changeovers, custodial/housekeeping, landscaping/grounds keeping, equipment safety and capital projects. This employee also provides overall administrative planning, direction, and policies to operating managers and supervisors, assuring the highest quality service program to assure booking and rebooking of events. The Director of Operations ensures an effective and cost-efficient program by controlling departmental operating budget while providing highly responsible staff assistance to the General Manager.


RESPONSIBILITIES
  • Oversees overall daily operation and maintenance of the facility and all systems. This includes HVAC, sound, electrical, plumbing, fire protection, life safety, workplace safety, communications, scoreboard systems, pest control, custodial services, etc.
  • Participate in the development and administration of the facility’s operations and capital budgets; forecast of additional funds needed for staffing, equipment, materials, and supplies; monitor and approve expenditures; implement adjustments as necessary.
  • Oversees the advancing and communicating of event information to the appropriate departments and staff.
  • Oversees the operation of event set-up and tear-down, i.e. basketball floor, stage risers, chairs, signs, banquet functions, etc.
  • Acts as liaison with City and County Services for numerous facility related functions (City Codes, Parking, Licenses, permits, inspections, warranties, etc.)
  • Select, train, motivate and evaluate staff; provide or coordinate staff training; work with employees to correct deficiencies; implement discipline and termination procedures.
  • Responsible for Health & Safety compliance.
  • Develop and update comprehensive management reports and manuals (i.e. Operations Manual, Annual Preventative Maintenance Plan, Annual Facility Report, Fire Code Rules & Regulations, etc.)
  • Demonstrate continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service.
  • Conduct a variety of organizational and operational studies; recommend modifications to programs, policies, and procedures as appropriate.
  • Establish and maintain effective working relationships with staff, facility stakeholders and facility users.
  • Direct and monitor the work of contractors, engineers and architects on building projects.
  • Maintain hazardous materials communication program, and material safety data sheets; maintain knowledge of changes in pertinent Federal, State and Local regulations.
  • All other duties as assigned by the General Manager.

OPERATIONs manager


This Operations Manager reports to the General Manager and is responsible for assisting in the administration, planning, budgeting and direction for the operations of the Center including front and back of house services, technical services, information technology, conversion, custodial services, and equipment inventory control. Insures an effective and cost efficient program by controlling the Operations budget, and performs related day to day responsibilities as required. Coordinates all elements of facility operations including budgeting, purchasing, directs the operation and maintenance of the mechanical, electrical, HVAC, custodial, grounds, sound, lighting, a/v equipment, tele-communications systems, security, smoke/fire detectors and traffic control. Manager will serve as facility safety chairman to maintain a safe and secure facility for the public and employees.


RESPONSIBILITIES
  • Assists General Manager in the overall daily operation and maintenance of the facilities.
  • Plan, direct, coordinate, and review the work plan for all event changeovers; meet with staff to identify and resolve problems; assign work activities, projects and programs; monitor work flow; review and evaluate work products, methods and procedures.
  • Select, train, motivate and evaluate staff; provide or coordinate staff training; work with employees to correct deficiencies; implement discipline and termination procedures.
  • Coordinate, and review the work plan for changeover, facility maintenance and operations; meet with staff to identify and resolve problems; assign work activities, projects and programs; monitor work flow; review and evaluate work products, methods and procedures.
  • Coordinate labor hours for staff, inmates and temporary workers. Report labor allocations to Director of Finance.
  • Participate in the development and administration of the Operations budget; forecast of additional funds needed for staffing, equipment, materials, and supplies; monitor and approve expenditures; implement adjustments as necessary.
  • Coordinate facility arrangements and monitor the work of contractors; including equipment rental and borrowing City/County equipment. Report any issues to General Manager immediately.
  • Ensure staff is working safely, efficiently and are aware of proper safety guidelines. Conduct monthly safety meeting.
  • Order supplies and materials for maintenance programs within budget guidelines; receive and maintain supplies.
  • Maintain hazardous materials communication program, material safety data sheets and required records and permits; maintain knowledge of changes in pertinent Federal, State and Local regulations.
  • Develop and maintain an accurate record keeping system; including equipment maintenance and inventory logs.
  • Experience and working knowledge of tractors, skid steers, arena grooming equipment, grounds keeping equipment, electrical, refrigeration, and plumbing.



Available Part-Time Positions


Event Services


EVENT STAFF
Responsible for providing customer assistance and maintaining a safe and comfortable environment for patrons.
  • Performs customer service duties, offering directions to various points of interest, including seats, restrooms, concessions, etc.
  • Scans tickets and provides data to the Box Office Manager.
  • Monitors patron access areas and patrons in seating areas as well as reports potential hazards.
SECURITY STAFF
Responsible for monitoring and controlling crowd.
  • Provides assistance to patrons before, during and after events.
  • Assists in directing customers to seats, restrooms, first aid, etc.
  • Performs visual reviews to ensure no contraband items enter the facility.
TICKET OFFICE STAFF
Responsible for processing ticket sales at the Box Office and providing customer assistance.
  • Utilizes ticketing software to process ticket sales.
  • Maintains accuracy in financial transactions.
  • Provides information to patrons regarding events and ticket policies.

Food & Beverage


BANQUET & CATERING STAFF
  • Sets up silverware, glasses, napkins, buffet lines, etc.
  • Serves food and beverages to guests.
CONCESSIONS STAFF
  • Runs register.
  • Preps food such as walking tacos, hot dogs, sandwiches, etc.
BARTENDING STAFF
  • BARTENDER: Sets up bars, serves alcohol and tears down station.
  • RUNNER: Keeps alcohol stocked for slingers and bartenders.
  • SLINGER: Sets up beer station, serves beer and tears down station.

Operations


CONVERSION STAFF
Responsible for converting the facility from one event to the next.
  • Responsible for correct set up and tear down for events.
  • Flexible hours – daytime, late evening, overnight and early morning hours.
HOUSEKEEPING STAFF
Responsible for cleaning and maintaining needs of the facility.
  • Maintains restrooms in a clean and presentable manner.
  • Responsible for keeping all areas in safe, clean condition.
  • Keeps front entrance and outside areas clean and trash picked up.





Team Photos

Check out these snaps of our part time team in action.

BRETT YOUNG | 2/29/2020




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